There are many types of technologies that use for ranging from Tools, AI, Robot to machines and including technology that helps in the form of Code or Algorithm is a form of work that cannot be seen.
Today we will be discussing RPA or Robotic Process Automation, which is also considered an invisible and tangible technology.
What is RPA?
RPA, or Robotic Process Automation, is a technology to transform routine operations such as sending emails, making appointments, key filling systems and summarizing reports. To come out as a command format To want more output jobs especially in the form of documents such as the insurance business. Financial business And government agencies
How does RPA work?
RPA is an automated process model that can define a set of instructions so that it can mimic human-computer interactions. When use with AI or Artificial Intelligence. Text Analytics can be analyzed automatically or Image Recognition technology that helps in reading financial documents, etc.
And can also connect Data to every organization to collect data in Real-Time, the RPA system has been developed to be more intelligent. More accurate data synthesis, including Customize to match the job required properly.
When RPA is used instead of people?
The results of the Pwc survey found that RPA can work correctly 100% compared to the accuracy of Manual Work Process caused by Human Error or human error has reached 5%. This is used by more than 45% and saves 65 trillion baht per year in labor costs worldwide.
It is also expected that RPA in the Asia Pacific region will be valued at 2.9 billion baht in the RPA market in 2021 or representing a growth that has surpassed 203%, including in Thailand.
Why is the RPA so interesting?
According to the data. The reason why many organizations choose RPA is because it can help shorten the time. It takes from 15 hours to just 20 minutes.
Examples of RPA being applied to businesses today include.
Applied to the HR department. It manages the list of applicants from 10 hours to 15 minutes and also manages payroll information and HR reports.
Businesses that need an RPA communication system can assist in managing or backing up data over the phone.
RPA can use for debt collection to manage in a channel and at reasonable periods. In order to meet the required repayment.
It is also possible to use RPA in documents. Finally, I would like people with businesses to take a look at the overall flow of all work and analyze. Where technology like RPA can help. To speed up the work and can also help with the cost as well.
Probably not unusual If the person next to you often behaves like an echo chamber. To see all the good with you But who would have thought that one day, “success” could come from collaborating with thoughtful people. “The opposite,” or who works hard to find information to refute your mind,
from author and businessman Margaret Heffernan TED Talks, she tells the story. It was in Oxford in the 1950s to introduce us to the intriguing thinking of a doctor named Alice Stewart, who discovered some truths that would change the medical field. Forever
First of all I must say that In those days, the ability to build a reputation for himself was able to stand out in the research industry All you have to do is look for difficult problems and solve them.
It is well known that most diseases are associated with poverty. But in the case of childhood cancer, children dying It seems that most of them come from wealthy families.
To find an explanation of the disorder Doctor Alice has studied this matter very seriously.
After she had spent a long time collecting information. She found that there was one statistical value that seemed to be eminently important and could be referenced. “With a two to one ratio of children who die There will be mothers to undergo an X-ray while pregnant. ”
These findings greatly challenge traditional knowledge. Because in those days, X-ray machines were the coolest technology used by almost all living things, including pregnant mothers.
However, after her initial findings were published in the medical journal and made public in 1956, the study did not immediately change the use of X-rays on pregnant women.
In the end, it took her 25 years to convince the medical community to stop using X-ray machines on pregnant women.
How do you know that you are in the right direction?
The process of proving the mind of Doctor Alice over 25 years in the story. It is a collaboration with a statistician named George Neil, who has almost everything opposite personality and mind.
George is responsible for looking at models and statistical figures from different angles. He looks at his work “This creates conflicts around Dr. Alice’s Theory “
because the work is widely accepted. Not trying to find out how cheap it is But have to find mistakes To fill the leak in that work as much as possible Which may seem a bit frustrating But the only way to let you know you’re on the right track. Is to do until they can’t prove you wrong
Work conflicts that occur in the organization.
It is noteworthy that Many people in the organization are unable to build a relationship in the same way that Dr. Alice and George do.
From the survey of European and American executives. It was found that up to 85% of them would have issues or concerns they would not raise at work. Because they are afraid of them to provoke conflicts Leading to an argument that they themselves do not know how to deal with And has a feeling that he may have to lose back
Which was not because he could not But he wasn’t brave enough to do it. And choose to express themselves through conflict avoidance instead That even the final result will see the success of the work as well But may never know how much of a mistake the work has
How to work with people from the opposite party?
You must first understand that “Conflicts are inevitable in work”, so reasoning arguments. To reference therefore considered a good thing And it is better than quiet or letting go, and make sure that the conflict at the event does not affect your personal relationship.
Look for a colleague with completely different ways of thinking and experience. Or if they’re opposites ready to resist neurobiological drives (neurobiological) with you the better But also on the basis of reason Because these matters require a lot of energy and patience.
Have the courage to raise your concerns to speak, practice, and do it over and over again. It might not be useful If the opposite person takes the action on one side and speaking. It will make the other person perceive your thoughts. Which will result in the team being creative In trying to solve problems together
However, to connect with people “Opposite”. Although it is difficult to bring in a life of dissident people or people who are always ready to make mistakes in your work. But in the context of doing business. The team you work with doesn’t have people opposite you May cause cognitive processes to leak holes. Especially if you are a leader who is faced with a big decision.
We have to admit that in today’s Internet use. Considered to become a normal thing that comes into our daily life already. But what is important is that the Internet now comes to play and is one of the key business drivers that will facilitate in various fields. For our work as well
When we used the Internet at home, work, or other places. Its must be installed W i-Fi, which was previously considered a very difficult matter. Because there must be a LAN cable to connect the access point as an access point to connect to the router. If we have multiple access points, then there must be a device called Switch to combine the access point cable to connect to the router.
The more is a wide area Such as companies, schools, hotels must have access points in various areas. When installing, we have to walk to each point that has an Access Point. Which takes the IT system staff to take each point to 10-20 minutes.
There is technology to help, which is called Controller. That we can bring this to next to the Switch and then bring the access Point to connect the Ethernet cable to Swicth where we can adjust the settings on the Controller and will go. Automatically control the settings of each Access Point.
A new product called Juniper (SD-WAN) driven by Mist AI to be replaced by a connected controller.
With Switch as an Access Point, connect to the cloud system and then adjust it at the cloud system. After trying to use it for a while, it was found that Juniper’s Mist AI can do much more than general access points.
Intelligence technology or AI system that can collect user data of the U ser and analyze it when problems arise, we can go in depth details of the Wi-Fi system at the Dashboard to find out. It also detects abnormal behavior on Wi-Fi systems and alerts administrators to recognize them.
Moreover, Marvis Virtual Network Assistant is available to help answer questions when wanting to know the root of the problem. Which has a function similar to Siri and also has an Indoor Maps system that will locate the person in that area as well. Then the gods of “Marvis” can also alert us to update the device.
Then what are the benefits for the business?
As we said at the beginning, Juniper Wireless Services driven by Mist AI is much more than just Wi-F i. Mist Wi-Fi can manage Wi-Fi system via C loud system, it will save the system administrator’s effort and time IT can take time to do Innovative instead and reduce the cost of hiring additional employees.
To increase satisfaction for businesses that need a co-working space, which requires Wi-Fi service to their customers such as hotels, cafes, Wi-Fi is a necessity of this group of businesses.
Indoor Maps that can track the location of people can use data to analyze the seating arrangement of each department employee to save time walking down. Or can manage inventory by analyzing the products that need to be picked together often Can be placed close to each other
If we integrate a customer journey with a CRM system, there are advantages in that When customers enter the shop, the Access Point will fire a signal to the customer’s smartphone to present a promotion or a marketing campaign of the store.
After trying to use Juniper (SD-WAN) driven by Mist AI for a while.I feel that this technology has allowed us to change our perspective on Wi-F i. That is not just for surf the internet all day. But also can reduce costs Reduce the time of difficult work. Increase productivity and expand your company’s output without increasing the number of people. Whether a business is small or large, it can be applied to the organization.
Keith Payne, a professor of social psychology at the University of North Carolina who studies inequality, spoke on the TED forum about the issue in a way that made us look at inequality in another dimension.
It is well known that the problem of inequality is becoming more severe every day. All may have heard of some very shocking numbers: Eight of the world’s richest people have more assets than the poorest in the world. Three thousand five hundred million people together, etc.
Inequality is the reason people have shorter life. Less happy And there are even more opportunities to enter crime and drug orbit. This is true regardless of poor or rich countries.
In a country as rich as the United States Inequality has also been linked to political conflicts.
Over the past several decades The inequality increases along with the political conflicts that increase.
How are these two stories related?
Although supporters of the Democrat and Republican parties agree that inequality should be mitigated. The political conflicts Causing each other to look at the opposite person, not just the opposite But many people find that those who support each other are ‘stupid’ and are a danger to the country. In this way, finding a common point to find an exit is almost impossible.
Interestingly, Keith Payne noted that If political conflicts and inequality are related. Then We must study both at the same time. Because perhaps the change would have to take place in both dimensions.
First of all, let’s get to know what psychologists call “better than average effect”, a phenomenon that most people believe we are doing better than average in every way. Matters we care about
Most people believe that we have more knowledge, work harder. More than capable or even drive a car better than average
Even if the person lying in the hospital due to a car accident was at fault. I still think I drive better than average.
So most people will see themselves better than the average. But sometimes when the results come out, it isn’t like that. Coping with it is not easy. In any case, it has changed our perspective of the world.
Keith Payne is taking this research seriously. By giving the participants the trial work that uses the idea and the reward from the work that uses the “idea” is money, with everyone receiving the same amount. But no one knows
When done All the people were randomly divided into two groups. The first group was told that they performed better than the average and earned more money than the other group. The second group was told that they performed worse than average. And earn less money than other groups
This made the first group feel “richer” while the second group felt “until” despite the fact that everyone had the same amount of money.
Both groups were asked questions such as how much do you think you are capable of making decisions? The “richer” group said they were more capable than the “until” group when asked if you made more money ( Which actually doesn’t get more). Because of what, the richer group will say that it comes from more effort. And its results are justified.
While that group until said The system is not fair. In which case they are also correct
When asked the state’s tax and welfare question, the “richer” groups say that the taxes on the rich are too much, should be lower. And the welfare of the poor should be cut as well Because those people should “Try harder” for myself
When asked what you think the “until” groups disagree with, the “richer” groups say that “until” people who disagree with their idea of taxes and welfare. Incompetent, biased and selfish
When similar questions are asked to “until” groups, they do not feel that the “richer” group is incompetent, biased, or selfish.
We have not forgotten. That the truth is that everyone has the same amount of money …
But because they feel “richer”, some people think they have more “rights” than others and can “devalue” the thinking of those who disagree with themselves.
This kind of belief that we used to think must be cultivated for a long time. But these few minutes of experimentation show that the feeling of “richer” or “until” really changes our view of the world.
When we accomplish something, it is very easy to stick with ourselves and say that success comes from. Our hard work and abilities are pure. But as we can see from the research that People who work hard are not always meant to “succeed.”
Shai Davidai and Tom Gilovich, two psychologists. Previous research was called The headwinds / tailwinds asymmetry: An availability bias in assessments of barriers and blessings.
By the research said During our lives we strive for something. It’s like we’re walking “against the wind”, and what we see is full of obstacles. And the obstacles are just things as you can see and remember.
While at some point in our lives we walk “chasing the wind,” it can mean luck or a system that is favorable to us. When we walk this ‘by the wind’, all we see is ‘myself’ and amazing abilities. Few people will feel the wind pushing us.
If we see it like this, I believe The next time we “label” someone who says they are stupid, lazy or incompetent.
Perhaps we will need to revisit how much we have had in our lives that “wind” has pushed. How many times has “good luck” brought us out of a bad situation?
If you look at this point of view, we believe that we will not judge people who disagree with us that they are. Incompetent, biased or just acting for oneself We will see the world more realistically, and I believe we will understand more that. There are many others that he tried just like us. But with social structure, rules, and even luck, he doesn’t come as far as ours.
If you understand like this We will be more kind to others. While our own ego will decrease as well
We should live in this world more “understanding” and “happiness”.